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ITIL Foundation -iPartner

ITIL Foundation

  1. ITIL Foundation
4 days / 413*
(* including all taxes.)

Key Features

Course Agenda

  • Introduction to ITSM and ITIL
  • Service management Approach
  • Objectives of IT service Management
  • ITIL A process oriented approach to ITSM
  • What is a Best Practise?
  • ITIL Background
  • Outline of information that is covered in ITIL v3 foundation Training
  • Benefits of ITSM implementation through ITIL
  • ITIL foundation certification
  • Foundation Score Sheet Sample
  • ITIL key Definition
  • ITIL Model
  • Mission of Service Desk
  • Service Desk vs Ruledesk and Call Center
  • Function and Activities of Service Desk
  • Types of Service Desk Rollouts
  • Service Desk Personnel
  • Critical Success Factors
  • Service Desk Bottlenecks
  • Service Desk KPIS
  • Mission of Incident management
  • Objective of incident management
  • Key definition in incident management
  • Incident records vs Problem records
  • Incident Management Life cycle
  • Incident detection and recording
  • Incident Escalations
  • Roles in incident management
  • Incident Management Bottlenecks
  • Critical Success Factors
  • Incident Management KPIs
  • Mission of problem management
  • Objectives of problem management
  • Key definitions in problem management
  • Problem management vs Incident management
  • Scope of Problem management
  • Problem management Techniques
  • Roles in Problem Management
  • Problem management Bottlenecks
  • Critical success Factors
  • Problem Management KPIs
  • Benefits of Problem management

  • What is change and change management
  • Mission of change management
  • Objective of change management
  • Key terms in change management
  • Scope of change management
  • Change management process
  • Change management activities
  • Roles in change management
  • Change management bottlenecks
  • Critical success factor
  • Change management KPIs
  • Mission of Release Management
  • Goals of Release Management
  • Key terms in Release Management
  • Release Management Activities
  • Roles in Release Management
  • Release Management Bottlenecks
  • Critical Success Factors
  • Release Management KPIs
  • Mission of Configuration Management
  • Objectives of Configuration Management
  • Key Terms in Configuration Management
  • Inputs and Outputs of Configuration Management
  • Core Elements / Process of Configuration Management
  • Roles in Configuration Management
  • Configuration Management vs Asset Management
  • Configuration Management Bottlenecks
  • Critical Success Factor
  • Configuration Management KPIs
  • Mission of Service Level Management
  • Objectives of Service Level Management
  • Scope of Service Level Management
  • Key terms in Service Level Management
  • SLM Process
  • Elements of SLA
  • Roles in Service Level Management
  • Costs vs. Benefits
  • Bottlenecks
  • KPIs Service Level Management
  • Critical Success Facto

  • Mission of IT Services Financial Management
  • Objectives of IT Services Financial Management
  • Key Process activities of IT Services Financial Management
  • Charging and Pricing Policies
  • Process of IT Services Financial Management
  • IT Services Financial Management Bottlenecks
  • IT Services Financial Management KPIs
  • Critical Success Factor
  • Mission capacity management
  • Objectives of capacity management
  • Key terms in capacity management
  • Capacity management process
  • Mission of Availability Management
  • Objectives of Availability Management
  • Scope of Availability Management
  • Key Concepts of Availability Management
  • Process of Availability Management
  • Availability Management Metrics
  • Methodologies in Availability Management
  • Roles in Availability Management
  • Availability Management Bottlenecks
  • Availability Management KPIs
  • Critical Success Factor
  • Mission of ITSCM
  • What is Continuity Management?
  • Objectives of ITSCM
  • Scope of ITSCM
  • Key Concepts of ITSCM
  • Business Continuity Life Cycle
  • Roles in ITSCM
  • Bottlenecks
  • KPIs
  • Critical Success Factor
  • Mission of Security Management
  • Objectives of Security Management
  • Key Concepts of Security Management
  • Process of Security Management
  • Security and the SLA
  • Roles in Security Management
  • Bottlenecks
  • KPIs
  • Critical Success Factor

Learn & Get

  • Understand what is ITIL v3 Foundation and know the benefits of ITSM implementation through ITIL.
  • Get insight into functions and activities of Service Desk.
  • Understand key features of various IT Management services like Incident.
  • Problem, Change, Release, Configuration, Service Level, IT Services, Financial and Availability Management.
  • Learn the processes of IT services in different management verticals.
  • Gain competence in IT Service Continuity Management and Security Management

Payment Method

You need to pay through PayPal. We accept both Debit and Credit Card for transaction.
We subsidize our fees by 10% for military personnel, and college students with exceptional records. To apply for a scholarship, email
In our iPartner self-paced training program, you will receive the training assessments, recorded sessions, course materials, Quizzes, related softwares and assignments. The courses are designed in such a way that you will the get real world exposure; the solid understanding of every concept that allows you to get the most from the online training experience and you will be able to apply the information and skills in the workplace. After the successful completion of your training program, you can take quizzes which enable you to check your level of knowledge and also enables you to clear your relevant certification at higher marks/grade where you will be able to work on the technologies independently.
In Self-paced courses, the learners are able to conduct hands-on exercises and produce learning deliverables entirely on their own at any convenient time without a facilitator whereas in the Online training courses, a facilitator will be available for answering queries at a specific time to be dedicated for learning. During your self-paced learning, you can learn more effectively when you interact with the content that is presented and a great way to facilitate this is through review questions and quizzes that strengthen key concepts. In case if you face any unexpected challenges while learning, we will arrange a live class with our trainer.
All Courses from iPartner are highly interactive to provide good exposure to learners and gives them a real time experience. You can learn only at a time where there are no distractions, which leads to effective learning. The costs of self-paced training are 75% cheaper than the online training. You will offer lifetime access hence you can refer it anytime during your project work or job.
Yes, at the top of the page of course details you can see sample videos.
As soon as you enroll to the course, your LMS (The Learning Management System) Access will be Functional. You will immediately get access to our course content in the form of a complete set of previous class recordings, PPTs, PDFs, assignments and access to our 24*7 support team. You can start learning right away.
24/7 access to video tutorials and Email Support along with online interactive session support with trainer for issue resolving.
Yes, You can pay difference amount between Online training and Self-paced course and you can be enrolled in next online training batch.
Please send an email. You can join our Live chat for instant solution.
We will provide you the links of the software to download which are open source and for proprietary tools, we will provide you the trail version if available.
You will have to work on a training project towards the end of the course. This will help you understand how the different components of courses are related to each other.
Classes are conducted via LIVE Video Streaming, where you get a chance to meet the instructor by speaking, chatting and sharing your screen. You will always have the access to videos and PPT. This would give you a clear insight about how the classes are conducted, quality of instructors and the level of Interaction in the class.
Yes, we do keep launching multiple offers that best suits your needs. Please email us at: and we will get back to you with exciting offers.
We will help you with the issue and doubts regarding the course. You can attempt the quiz again.
Sure! Your feedbacks are greatly appreciated. Please connect with us on the email support -